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Delivery Information

15 Shipping
15.1 Usually dispatched within 6 - 10 business days on purchased goods. However with some of the rarer designer frames and lens combinations dispatch may take up to four weeks. In cases where we will not meet our 10 business day delivery timescale we will notify you by email.
15.2 Prescription (Rx) models:For prescription (Rx) models please allow up to 14 business days for configuration. For configuration of mirrored lenses please allow an extra 7 business days. Please note that at peak times the configuration times may increase due to demand. Please contact us for an estimated delivery date.
15.3 Before configuring prescription glasses and sunglasses, a prescription must be faxed or mailed to us before the prescription lenses are requested from our lab. This is a requirement under UK law.

16 Delivery charges 
16.1 United Kingdom: We have a minimum order value of £100.00 to receive free shipping (UK only). A £6.95 delivery charge will be added to orders under £100.00 (UK only).
16.2 United Kingdom - BFPO addresses: Please select the BFPO option in the country field during registration. For all orders to BFPO shipping destinations a £4.50 delivery charge will be added to all orders. You will be supplied with VAT invoice to allow the claiming back of VAT. Once you have placed your order you are required to email us immediatly with the following completed form. Failure to do so will mean VAT will be applied to your purchase.

VAT Exemption Form : CLICK HERE

16.3 International shipping: All International items are shipped via Royal Mail International Recorded Delivery service.
16.4 International Shipping charges: ·
European destinations outside of the UK are charged at £16.50. All deliveries are covered by insurance. ·
North American signed for shipping is charged at £19.00 per item.
All other destinations outside of Europe and North America are charged at £21.50. All deliveries are covered by insurance.
Items will be dispatched on the first available flight. All mail is registered and will require a signature at the destination address. Please note that for International addresses it is especially important that the address provided is as clear and accurate as possible so that the courier can get it to the right destination without delay.
16.5 Delivery times: Please note: goods are usually dispatched within 6 - 10 business days on purchase.
Once dispatched delivery times are approximately: ·
UK : Free Delivery-Royal Mail Signed for- Next day Delivery ( Depending on stock levels 1-10 business days otherwise)
Western Europe: three working days; ·
Western Europe: 3-5 working days; ·
Eastern Europe: 4-6  working days; ·
Rest of the world (including the USA): five to seven working days.
If your item is not delivered within this timescale, please allow up to 25 days after dispatch before the package is considered lost. This is because your item may have been held in customs or be in the process of being returned to if delivery was not possible. does not accept any claims for delay, as delivery times are not guaranteed.

16.6 Buying from abroad and customs duties on Items sold on

If you're ordering something for delivery to an address in a country outside of the EU then any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

17 Contact Details
If you have any questions or problems regarding this order, please contact us:
Telephone (UK): 0115 9501499
Telephone: +44 115 9501499